Our Contact Details
Email: Privacy Compliance Officer at:
What type of information we have…
When you browse our store, we also automatically receive your computer’s IP address in order to provide us with information regarding what pages you accessed and when.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, services and other updates.
Do you share personal data with any third parties?
Yes, from time to time we have to do this in order to service you. For example, we have to share your name and address with our email marketing service XXXXXXXXXXXXX
Do you sell personal data to any third parties?
We will never give out your email address to any third party as we think unsolicited emails are the worst kind of intrusion.
Do you send marketing emails?
Yes – but only if you’ve given us your explicit consent. You will NOT be automatically added to our marketing list as we’ve always found that sort of practice to be a bit presumptuous. You will only be added to our marketing list if you tick the box to opt in, and you can opt-out at any point by clicking the unsubscribe link that we include on all our marketing emails.
How we get the information and why we have it
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent.
You can remove your consent at any time. You can do this by contacting our Privacy Compliance Officer at: xxxxxxxxxxxxxxxxxxxxxxx or write to xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
- We have a legal obligation.
- We have a contractual obligation.
- We have a legitimate interest.
How is your information used?
We may use your information to:
- Process enquiries that you have submitted
To carry out our obligations arising from any contracts entered into by you and us
• Dealing with entries into a competition
• Seek your views or comments on the services and products we provide
• Notify you of changes to our services
• Send you communications which you have requested and that may be of interest to you.
These may include information about offers, events, new additions to our range, activities and promotions.
We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as it is set out in any relevant contract you hold with us.
Who do we share your personal data with?
Third Party Service Providers & Suppliers working on our behalf: We may pass your information to our trusted third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, to send you emails or deliver the products/services you have ordered from us, fraud management and so on.
However, when we use third party service providers & suppliers;
- We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.
- We will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
To help improve your experience of our website, we currently use the following companies who will process your personal data as part of their contracts with us:
- Our email provider
Your marketing choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and events, then you can select your choices by leaving blank the relevant boxes situated on the forms on which we collect your information.
We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by clicking the link in emails or contacting us by email: ??????????
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Please contact us at xxxxxxxxxxxxxxxx telephone: 0xxxxxxxxxxxxx or write to us at xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx if you wish to make a request.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
By using this website you consent to our using cookies in the ways outlined above. For more information on cookies please visit the ICO page on cookie law. (Link https://ico.org.uk/for-the-public/online/cookies/)
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.